Plenty of people use project management software, including everyone from airplane builders to employees performing non-billable work. Some industries rely more heavily on project management software than others, with professional services organizations in particular needing the support of project management software to deliver complex projects while working with many different customers simultaneously. Consulting firms, IT services providers, marketing agencies, and technology companies with embedded professional services teams commonly use project management software to handle a massive project workload spread across many different customers.
It’s not just project managers using these applications; in these organizations, nearly everyone involved in providing services to customers across a complex project delivery lifecycle touches project management software. This includes sales teams who set up SOWs, resource management teams who assign resources to tasks, consultants who track time and expenses and provide updates on assigned tasks, and finance team members who track project costs, payments, and revenue. These team members need tools that let them sustain high-quality work, fuel creativity, make the most of their team members, and keep clients engaged and satisfied.
According to S&P Global Market Intelligence’s recent research report, “The Macro Technology Shift Impacting the Professional Services Industry,” there is a growing demand for stronger software solutions that can meet the growing demands of today’s professional services firms. According to the research, 41% of respondents want to break down collaboration barriers, 40% want to manage resources better across project life cycles, and 39% want to increase their agility and responsiveness to changes and scenarios based on data.
In professional services, each project is an opportunity to generate revenue. But it is also the chance to build lasting customer relationships that foster repeat business. This means more predictable profits and greater financial stability as a business.
Software that keeps track of the granular details that make up every project can help. But before choosing a project management software solution, you should consider the pros and cons of each option.
