Centenary Bank has refunded a man working in Saudi Arabia who lost Shs3.94m from his account on December 27, 2024.
The client, then visibly enraged, recorded a Tik Tok video where he claimed he had lost Shs4.5m, but Centenary Rural Development Bank – bank officials told the Monitor that the tricksters first took out Shs1.99m and then another Shs1.95m, totaling Shs3.94m.
“After I lost my money from my account, Centenary Bank opened inquiries into the matter, and it ended when both sides were happy. I am pleased that they helped me out and refunded my money,” Mr. Mulumba, currently in smiles, said.
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He advised bank customers never to share their bank pin numbers. “If you have any issues with your bank account, always reach out to the bank to handle your issues,” Mr. Mulumba cautioned further.
Mr. Fabian Kasi, the managing director of Centenary Bank, confirmed the refund but maintained that the customer had shared his pin code with online tricksters.
“We maintain it was the fault of the client who mistakenly shared his credentials with fraudsters through a web page that was purported to be that of the bank,” Mr. Kasi said.
“The fraudulent web page has since been brought down. Mr. Mulumba proved to be a good agent to support the bank to communicate to our other clients to always be on the lookout to safeguard their accounts with the bank,” he urged.
Over the years, there have been growing concerns of customers who keep money in banks crying about how their money has gone missing from their accounts and is hard to pin.
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